Royal San Marco - Venice

Excellent location!!! Right in the middle of the tourist center - where you want to be. The staff was amazing and helped answer all of our questions about water taxis and transportation. The room was very clean, and the bathroom was spacious.

Only one suggestion - we were a group of friends travelling together. Wish the website mentioned that double rooms were only full beds with no twin options.

We were pleasantly surprised - all 4 rooms our party were given on floors 2 and 4 were very nice,Venetian decorated and very clean, supplied complimentary toiletries. Great location, just off St. Marks square, near to The Hard Rock Cafe. The buffet breakfast was really good - we had fresh juice, coffee, selection of teas, cereals, rolls, preserves, butter,croissants, donuts, salami, ham, cheese, yogurt, bowl of fresh fruit salad. We couldn't believe that there was little omelets and crispy bacon on the buffet. We were set up for the day. The staff gave us a good tip on where to eat near the hotel, very good restaurant with live music. The hotel offers complimentary trip to Murano Island. It worked out to £85 per room incl. breakfast mid Nov

Depending on your back situation - the beds and pillows are hard. Great for me and not so great for my husband.

Bedrooms were small but very comfortable. The breakfast was particularly good and set me and my party up for the day.

Overall hotel exceeded expectations. Only criticism would be that the breakfast area got very congested.

The proximity to San Mark's square

The receptionist was not very nice. We booked a morning call, but we never received it. He said they called us and nobody answered. We discovered that the phone was not working, but he did not apologise for the mishap.....

Location was excellent, very close to San Marco square. Reception staff were helpful and will book theatre tickets. First impressions of the hotel were good and reception area is very nice. Although rooms were small they were tidy and clean.

The breakfast was poor. Single rooms were small with no views. Cleaners were very noisy early in the morning and laundry was left in the corridor next to my room. Bed not very comfortable.

The room and lobby were very nice.

They use their canal access only for hotel operations. Guests are not able to receive water taxis there. This makes transporting suitcases very difficult. Also, the breakfast could be better.

The closeness to San Marco square was fantastic. It was literally only about 1 minute to walk there. My room was lovely and overlooked the canal. As I was traveling for a month my suitcase was fairly heavy and so it was important that I didn't need to lift it over too many canal bridges. There was only one small bridge to cross. I was able to wheel my suitcase all the way to the airport boat about 10 minutes away over only that one bridge. There was also a lift in the hotel rather than having to lift my suitcase up stairs.

The room was quite small but I found it ok for one person. The shower was small with only a curtain around it so it was hard not to flood the floor each morning. I didn't try the breakfast as it wasn't included in my booking. The wifi cost was quite high.

Very friendly staff and a nice family atmosphere.

It has a good location and is good value for the money if you get in one of the better rooms. I had a nice view of a quiet canal.

The bed was too hard, and the room very, very small. There was black mold in the bathroom.

Brilliant Rooms and Friendly Staff

It was noisy first thing in the morning with trade traffic across the bridge outside the window

Internet wi fi is not free, and is extremely expensive.

Although the room was so small but the staff were so friendly and helpful, the location of hotel is great, breakfast was perfect.

Very accomodating staff, location was perfect, and great location to Piazza San Marco.

Great location and value for money considering other hotels of the same 4 star rating.

Breakfast was limited for a 4 star city hotel with only a small area of selection, very small bathroom with a small shower cubicle which to be honest needs to be updated inline with the rest of the hotel as only a plastic shower tray, the location made up for the bathroom!

the location was at the heart of la ramblas and few minutes walk to catalunyia square & the port side

the room service was poor, no bell boy, no coneirage, not much ammenities in the room.